Supported by
Media Partner
Education Partner
The Skills & Development Forum
Located in the Keynote Theatre, leading figures from major multiples will share their strategies for the future, while key policy makers will tell you what lies ahead for community pharmacy. Experts will share their tactics for the issues that affect you, from commissioning to developing profitable partnerships with PCTs and GPs.
On-going training is a key requirement for successful pharmacy businesses. A series of training seminars from specialist education providers, trainers, on key community pharmacy function areas focussed on development of broadening the skill sets of pharmacy professionals.
| Day 1 (30 September 2012) |
| 10.00am
The Alphega Pharmacy Diabetes Risk Awareness Service This workshop looks at how you can offer a Diabetes Risk Awareness Service, with a particular focus on how to measure a customer’s HbA1c level, interpret the results and assess a customer’s risk of developing Type 2 diabetes in the future. Areas covered include:
Key learning points from the presentation
Sponsored By:
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| 12.00pm
The right questions the right way - Effective soft skills for successful MURs
Key Learning Points:
Sponsored By:
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| 1.00pm
Building and motivating winning teams This workshop uses professional actors to illustrate the pharmacist’s role in motivating and engaging the pharmacy team. Key learning points from the presentation:
Sponsored By:
Presented by:
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| 3.00pm
Developing your pharmacy team: how training improves productivity Overview: • Benefits of a trained workforce Key Learning Points: After attending the session delegates will know:
Sponsored By:
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| 4.00pm
Objective/ appraisal setting and providing constructive staff feedback
Key Learning Points:
Sponsored By:
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Get up to speed with changes to the MUR service specification, and see how the changes can be implemented by working through a practical case study
| Day 2 (01 October 2012) |
| 10.00am
Communication skills through category management Category management doesn’t have to be complicated, but it is vital to every pharmacy environment. It not only increases sales from products that are appropriated stocked, merchandising and signposted, but it increases the overall image of pharmacy to new and existing customers. This presentation shows simply and effectively how effective category management can increase both prescription and retail business. Key Learning Points:
Sponsored By:
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| 12.00pm
HR Case Studies - How to get it right before it goes wrong This presentation looks at how to effectively and correctly undertake performance management in the workplace, working within the law and getting the most from employees. Key learning points from presentation
Presented By:
Sponsored By:
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| 1.00pm
The right questions the right way - Effective soft skills for successful MURs
Key Learning Points:
Sponsored By:
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