The Pharmacy Services Forum

THE SERVICES LIFEBOAT - Embracing Change in the NHS

Presentation Highlights:

• The comfortable tradition of the pharmacy model is changing with increasing workloads, dispensing margins dropping & real problems with the distribution system


• The shift has to be towards a services based model to ensure survival


• The original formula for financial benchmarking is failing, and a new model should be used which adds services income as a separate measure


• It is possible to make money from pharmacy services & this talk will tell you how.

John Davies BPharm MRPharmS DipM MCIM, Retail Sales Director & Resident Pharmacist, Mawdsley Brooks

COMMISSIONING THAT IS ENGAGING - THE HEALTHY LIFECHECK EXPERIENCE IN LEICESTER

The Leicester CVD Screening Service is primarily a CVD 'case-finding' service, thus it refers patients with an absolute risk of 20% or greater. It is also designed to signpost patients with significant, but less than 20% risk, into appropriate public health 'lifestyle' services such as smoking cessation.

Community pharmacists have screened over 2500 patients in the first year and identified around 500 patients who met the referral criteria. The commissioning model supporting this service, which has effectively engaged pharmacy contractors, will be studied during this presentation.

Gareth McCague MRPharmS DipM MBA, Secretary & Development Lead, Leicestershire LPC

SERVICE MEANS BUSINESS

Attending this session delegates will:

• Understand the importance of engaging with new services
• Get the latest news on NHS services
• Learn the benefits of engaging with new services
• Get tips for getting started
• Appreciate how PSNC is supporting service development and the support resources available

Sue Sharpe, Chief Executive, PSNC

ALL ABOUT... THE COMPLETE APPROACH FOR PHARMACY

All About Health Pharmacist Ajit Malhi looks at bringing services, customers and products into your business strategy.

Ajit Malhi, Pharmacist, AAH Pharmaceuticals

ARE YOU GETTING THE MOST OUT OF YOUR METHADONE SERVICE?

This session will outline the benefits of providing a Methadone service to patients in your community, while outlining how to provide the best service and examining the benefits to your business, and driving income and profits from it. This will also look at the best solutions to enable you to efficiently run such as service.

Jason Orr, Martindale Pharma

ALCOHOL SCREENING AND BRIEF INTERVENTION SERVICE: The Wirral Case Study

Alcohol misuse is recognised nationally as being of critical concern in respect of health, including the rise in emergency admissions, complex cases and delayed transfers of care, as well as alcohol related violence.

The Wirral Alcohol Harm Reduction Strategy (2007-2010) was developed in accordance with the Department of Health's Models of Care for Alcohol Misusers (MoCAM) being key to a planned programme of improvement, as it focuses on categorisation of alcohol misuse. Using this categorisation it was identified that limited services were available for alcohol misuse and in particular there were no services for the hazardous and harmful drinkers on Wirral. Re-design across a range of services has been essential in addressing this increasing problem.

Wirral Pharmacies have been contracted to deliver a co-ordinated alcohol identification, screening and brief intervention programme as part of the Wirral Alcohol Harm Reduction Strategy 2007 - 2010.

Tee Weinronk MRPharmS, Pharmaceutical Advisor, NHS Wirra; Dave Astbury MRPharmS, Community Pharmacist, Claughton Pharmacy, Wirral Melanie Carrol MRPharmS, LPC Secretary, Wirral

Peace of mind in dispensing unlicensed medicines

The sourcing and provision of unlicensed medicines can present a number of challenges to pharmacists who are clearly keen to ensure patients receive a safe and effective medicine whilst not  always having the normal assurances that are associated with licensed forms.

This session provides an insight into some of the issues faced when procuring an unlicensed medicine, together with some recent examples , and some pointers that may provide some ‘peace of mind’ to pharmacists when dispensing unlicensed medicines.

Scott Smith, Director, Clinigen

KILLER QUESTIONS ON ENGAGEMENT WITH CUSTOMERS AND PATIENTS: A Special Presentation from Pfizer

As Pharmacists increasingly take on a frontline role with patients as practice-based service delivery becomes part and parcel of the busy community pharmacy, this session will examine some of the key issues that arise when engaging more closely with patients.

• Challenges, e.g. proactively approaching an obese patient to offer a weight management service; discussing sexual health and erectile dysfunction, minor ailments


• Dealing with a difficult clinical or medical question that you do not immediately know the answer to


• Recruiting customers for MURs


• Communicating unexpected bad news (e.g. a high vascular health risk score)


• How to convince a customer who has challenged you about government targets rather than genuine patient care, that patient safety and health outcomes are the core objectives for you professionally.


• How to convince a customer that you may be able to impart some valuable information about their medicines use, that the GP has not already dealt with.

PRESENTED BY:

PRIVATE SERVICES: AN OVERVIEW

This session run by the NPA will answer the following questions:

• What are private services?


• what type of private services can you offer?


• Is there a demand for private services in your pharmacy?


• How can a private service link to a NHS-commissioned service?


• Case Studies - Allergy Screening, Chlamydia Screening and Flu vaccination

Raj Nutan, MBA MRPharmS PGClinDip BPharm Head of Business Development, National Pharmacy Association

Delivering Profitable Services - A View from the Trenches

This Lonodn pharmacist has transformed his business with the successful roll out of MURs, screenings, smoking cessation and other services. 

Learn how he did it by using technology, engaging with a supportive LPC and a good nose for business.

Amit Shah, Community Pharmacist, LPC Member City & Hackney

Delivering a Sexual Health Service through Community Pharmacy

This case study presentation from Manchester outlines a new service model for initiating oral contraception as well as testing and treating patients with Chlamydia.

Kate Kinsey, Senior Commissioning Manager, Manchester NHS

Are you getting the most out of your methadone service?

This session will outline the benefits of providing a Methadone service to patients in your community, while outlining how to provide the best service and examining the benefits to your business, and driving income and profits from it. 

This session will also look at the best solutions to enable you to efficiently run such a service.

Jason Orr, Martindale Pharma

Peace of mind in dispensing unlicensed medicines

The sourcing and provision of unlicensed medicines can present a number of challenges to pharmacists who are clearly keen to ensure patients receive a safe and effective medicine whilst not  always having the normal assurances that are associated with licensed forms.

This session provides an insight into some of the issues faced when procuring an unlicensed medicine, together with some recent examples , and some pointers that may provide some ‘peace of mind’ to pharmacists when dispensing unlicensed medicines.

Scott Smith, Director, Clinigen

Killer Questions on Engagement with Customers & Patients

As Pharmacists increasingly take on a frontline role with patients as practice-based service delivery becomes part and parcel of the busy community pharmacy, this session will examine some of the key issues that arise when engaging more closely with patients.

• Challenges, e.g. proactively approaching an obese patient to offer a weight management service; discussing sexual health and erectile dysfunction, minor ailments


• Dealing with a difficult clinical or medical question that you do not immediately know the answer to


• Recruiting customers for MURs


• Communicating unexpected bad news (e.g. a high vascular health risk score)


• How to convince a customer who has challenged you about government targets rather than genuine patient care, that patient safety and health outcomes are the core objectives for you professionally.


• How to convince a customer that you may be able to impart some valuable information about their medicines use, that the GP has not already dealt with.

Special Presentation from Pfizer

PRESENTED BY: