Nearly a third of people use NHS pharmacy services every month
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Nearly a third (31%) of people use NHS services at a pharmacy at least once a month, new data from the Office for National Statistics (ONS) has revealed.
Survey results published on September 10 also found that 88.7% of people were satisfied with the most recent NHS service they received at a pharmacy, while just 2.8% felt dissatisfied and 8.5% reported feeling neither.
Read more: Some 90% of people ‘satisfied’ with pharmacy NHS services
According to the ONS, NHS services include prescriptions, blood pressure checks, vaccinations and advice from pharmacists.
The survey found that less than a fifth of people “very rarely” use NHS services at a pharmacy, while over a quarter reported using services every two to three months.
Read more: GP leaders warn against expanded Pharmacy First service
Some 55% of respondents reported using the NHS prescription dispensing service in the last 28 days, while 3.5% had used their pharmacy for advice on a minor condition and 2% had visited to discuss their current medication.
The figures come from the NHS England-commissioned Health Insight Survey and are based on responses collected between July 21 and August 12, 2026.
Read more: BOPA: Pharmacy has ‘important role’ in prostate cancer support
It comes after NHS England confirmed an expansion of Pharmacy First services to include acne, migraines, scabies, ear infections, and rhinitis.
And it follows a report commissioned by Boots revealing that almost three-quarters of UK adults see pharmacies as “essential” to the high street.
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