NEPTUNE

Reducing Error Rates in Order Preparation

How much time are you losing handling claims in your logistics company?
In today’s logistics environment, managing claims quickly and efficiently is more than an operational requirement—it's a strategic necessity. Companies lose up to 40% of their teams' time on manual processes to verify orders, increasing operational costs and damaging customer trust.

Traditional processes, such as manual order checks or relying on disconnected systems, consume time and resources, making them ineffective for resolving disputes efficiently. Unjustified or poorly managed claims can lead to significant financial losses and harm a company's reputation.

Neptune emerges as the smart solution designed to overcome these challenges, reducing time, costs, and errors in claims management.

Neptune: The ultimate solution to optimise your logistics claims management

Neptune integrates seamlessly with existing management systems such as SAP, Oracle, or Odoo. The system allows users to instantly access high-resolution photos and videos of the order fulfilment process, providing clear visual evidence to verify the presence or absence of claimed items. The images are captured in motion using advanced technology, ensuring complete traceability.

The benefits of implementing Neptune in your logistics operations

Reduced operational costs

• Significant savings: Companies using Neptune have reported annual savings of up to €250,000 by eliminating unnecessary expenses related to lengthy manual checks.

• Prevention of unjustified claims: Neptune eliminates financial losses caused by erroneous claims by providing solid proof of shipped products.

Increased productivity

• Efficient management: Reduces the time required to resolve each claim to under a minute, allowing teams to focus on strategic activities.

• Resource optimisation: By automating complex tasks, Neptune boosts operational efficiency and frees employees from tedious processes.

Why leading logistics companies choose Neptune

Customer satisfaction is key in logistics. With Neptune, you not only resolve claims quickly but also strengthen trust in your service. Clients value transparency and speed when it comes to problem-solving—two factors that enhance your brand perception.

Employees also benefit from Neptune’s implementation. Reducing manual, repetitive tasks increases motivation and improves overall productivity. In short, Neptune contributes to a more efficient and satisfying work environment.

Save time and money on logistics claims with Neptune

A leading pharmaceutical logistics company with an annual turnover of €180 million faced constant challenges in claim management. Before implementing Neptune, the average resolution time per claim exceeded one hour, resulting in high operational costs and dissatisfied clients.

With Neptune’s integration, the results were outstanding:

• Claim resolution time reduced from several hours to under one minute.

• Direct savings of more than €250,000 annually in operating costs.

• Increased customer satisfaction thanks to faster and clearer responses.

• Improved staff productivity, allowing employees to focus on strategic tasks and increasing job satisfaction.

This case demonstrates how Neptune not only solves operational problems but also has a direct impact on profitability and brand reputation.

Discover how Neptune can revolutionise claims management in your company.
Improve efficiency, save time and costs, and strengthen your clients’ trust with a solution designed to meet the challenges of modern logistics.
Fill in our contact form and one of our experts will get in touch to explore how Neptune can be integrated into your operations.