Customer experience: Survive or thrive?

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Customer experience: Survive or thrive?

07 Oct 2019
BUSINESS THEATRE
In an increasingly competitive market and with new challenges to pharmacy profitability popping up all every week, it’s time to focus on what you can control. Recognise, understand and manage your customer experience to give yourself a competitive advantage that will help you satisfy and delight your existing customers and win new ones. Considering experience planning, customer interactions in an omni-channel world and how to take rapid action, this talk will help contractors thrive rather than survive.
Speakers
Mr Gavin Birchall, Founder and Managing Director - DOSE Design and Marketing Ltd

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In Association With

  • Pfizer


 

Supported By

  • AIM
  • Bayer
  • Cegedimrx
  • Day-Lewis-Pharmacy
  • GPC
  • NHS-Digital
  • NHS-England
  • NPA
  • PCPA
  • PDA
  • PSNC


 

Education Partners

  • AIM
  • BD-Rowa
  • Centred-Solutions
  • CPPE
  • Day-Lewis
  • ECG
  • Flarin
  • GAMA
  • gsk
  • Health-Education-England
  • Invatech
  • JUUL
  • MSD
  • Natures-Bounty
  • NHS-Digital
  • NPA
  • Numark
  • OMRON
  • Parkinsons
  • PDA
  • PSNC
  • Real-World-Analytics
  • RPS
  • RxAdvisor
  • Scope
  • Seqirus
  • Soar-Beyond
  • Velresco
  • WELL


 

Sponsored By

  • Alphega
  • Bollore
  • CD
  • CPPE
  • emis
  • gsk
  • NHS-Digital
  • NHS-England
  • NPA
  • Numark
  • Pfizer
  • RBforHealth


 

Charity Partners

  • Arthritis
  • Pancreatic
  • Parkinsons
  • Pharmacist


 

Official Media Partner

  • CIG


 

Official Publications

  • Independent
  • P3Pharmacy
  • Pharmacy
  • Pharmacy-Network
  • TM


 

Digital Media Partner

  • CD


 

Natural Education Partner

  • NPB


 

Media Partners

  • Guidelines
  • Pharmacy-Business
  • Pharmacy-In-Focus
  • PharmacyTalk
  • PharmData
  • PM
  • ScottishPharmacist