Customer experience: Survive or thrive?
07 Oct 2019
In an increasingly competitive market and with new challenges to pharmacy profitability popping up all every week, it’s time to focus on what you can control. Recognise, understand and manage your customer experience to give yourself a competitive advantage that will help you satisfy and delight your existing customers and win new ones. Considering experience planning, customer interactions in an omni-channel world and how to take rapid action, this talk will help contractors thrive rather than survive.