Customer experience: Survive or thrive?

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Customer experience: Survive or thrive?

07 Oct 2019
BUSINESS THEATRE
In an increasingly competitive market and with new challenges to pharmacy profitability popping up all every week, it’s time to focus on what you can control. Recognise, understand and manage your customer experience to give yourself a competitive advantage that will help you satisfy and delight your existing customers and win new ones. Considering experience planning, customer interactions in an omni-channel world and how to take rapid action, this talk will help contractors thrive rather than survive.
Speakers
Gavin Birchall, Founder and Managing Director - DOSE Design and Marketing Ltd

In association with

POfizer

Supported by

  • AIM
  • General Pharmaceutical Council
  • NHS
  • NHS England
  • National Pharmacy Association - NPA
  • PCPA
  • PSNC
  • Bayer and Bayer
  • Pharmacists Defence Association
  • Cegedimix
  • Day Lewis

Education Partners

  • Day Lewis
  • ECG Training
  • Gama Healthcare
  • GSK
  • NPA
  • NHS
  • Omron
  • Parkinsons
  • PDA
  • PSNC
  • Rx Advisor
  • Real World Analytics
  • Royal Pharmaceutical Society
  • Scope Group
  • Soar Beyond
  • Velresco
  • Well Pharmacy
  • Solgar
  • Infirst
  • Invatech
  • Numark
  • AIM
  • Cegedim
  • JUUL Labs
  • Seqirus
  • BD
  • msd
  • CPPE
  • HEE
  • Centered Solutions

Sponsored by

  • National Pharmacy Association
  • GSK
  • NHS
  • NHS England
  • CPPE
  • Pfizer
  • Bollore
  • EMIS
  • C+D
  • Numark
  • RB
  • Alphega

Charity Partner

  • Arthritis Research
  • Pharmacist Support
  • Parkinsons
  • Pancreatuc Cancer Action

Official Media Partner


CIG

Official Publications

  • Pharmacy Magazine
  • Independent Community Pharmacist
  • Training Matters
  • P3
  • The Pharmacy Network

Digital Media Partner


C+D

Natural Education Partner

Natural Pharmacy Business

Media partners

  • Pharmacy Talk
  • Guidelines In Practice
  • Pharmacy In Focus
  • Pharmacy Mentor
  • Pharmacy Business
  • Scottish Pharmacist
  • Pharmdata