Mark Head of Product at Charac, where he leads the development of a product ecosystem designed to help community pharmacies work smarter and serve patients better. With more than 27 years' experience across pharmacy and the healthcare supply chain, Mark has built a career at the point where operations, technology and patient care meet. His background spans project and contract management, software development, strategic planning and product management, giving him a rare end-to-end view of how pharmacies run and where technology can make a real difference. Mark is driven by two priorities: strengthening the relationship between pharmacies and their patients, and delivering measurable returns for the businesses Charac supports. Under his leadership, Charac is helping to shape the digital future of community pharmacy and the wider healthcare sector.