13-14 OCTOBER 2024

Victoria Hartland

Victoria Hartland

Service Owner, Directory of Services (DoS), NHS England
Victoria Hartland has worked within national NHS IT systems for over 18 years. Victoria joined the NHS Electronic Staff Record (ESR) Programme in 2005, which delivers the workforce and payroll solution for the NHS, paying over a million NHS staff each month. Supporting the rollout of ESR across NHS Trusts in England and Wales, she helped organisations to successfully implement ESR. Victoria subsequently moved around the wider team, ensuring that national initiatives from DHSC complemented ESR strategies, and managed the delivery of new integration products. This included delivery of groundbreaking solutions linking ESR with other systems, including integration with the General Pharmaceutical Council Professional Register. Victoria joined Digital Urgent and Emergency Care (DUEC) Team within NHS England in November 2022. As the Service Owner for the NHS UEC Directory of Services (DoS), she has responsibility for quality of service across the portfolio of products, which includes integration with NHS Profile Manager, NHS Service Finder and the core DoS solution. DoS enables 111/111Online to find appropriate services for patients to be signposted/referred to (including Pharmacies). Victoria is currently working closely with colleagues within Digital Primary Care to ensure that DoS supports delivery of the Primary Care Access Recovery Plan.


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