Designing a space that supports a new wave of pharmacy
12 Oct 2026
Pharmacy Owners Forum
Community pharmacy is evolving at pace. As pharmacies take on an expanding role in delivering healthcare services, prescribing and patient care, their physical environments need to evolve alongside them. The modern pharmacy is no longer just a place to dispense medicines and sell products. It is becoming a community healthcare destination, supporting a growing range of clinical services while remaining an accessible and trusted part of the local community. The challenge is no longer simply accommodating more services, but creating environments that enable pharmacy teams to deliver them efficiently while improving the patient experience. In this session, Dean will explore how strategic design can help pharmacies evolve with this change. Drawing on case studies of designing future-focused pharmacy environments, Dean will share practical examples of how customer journeys, operational flow and space planning can help pharmacies better support patients, healthcare services and the future of community pharmacy.
Learning Outcomes:
- Understand how your pharmacy environment can evolve to support the changing role of community pharmacy.
- Learn how strategic space planning can improve patient experience and service delivery.
- Discover practical ways to create environments that work better for patients and pharmacy teams.
- Gain ideas to future-proof your pharmacy through strategic design.
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