Maximising Pharmacy First consultations
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Pharmacy First has created a significant opportunity for community pharmacy, yet many pharmacies continue to miss out on consultations, funding, and patient care opportunities despite strong local demand. This session explores why some pharmacies consistently exceed activity thresholds while others struggle to achieve them, and provides practical, evidence-based solutions that can be implemented immediately.
Drawing on national data, real-world examples, and a successful case study from community pharmacy practice, attendees will learn how to identify where consultations are being lost, improve patient capture and referral pathways, engage their teams more effectively, and maximise the value of the Pharmacy First service. The session will focus on simple operational changes that deliver measurable improvements in activity, income, and patient outcomes.
Participants will leave with a practical action plan that can be implemented within their own pharmacy to increase Pharmacy First consultations and make better use of existing capacity and patient demand
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