Time You Can't Buy Back: Lessons From Building a Business the Hard Way
Every owner-managed business reaches the point where the admin outgrows the person doing it. Rotas, payroll, HR records, vehicles, compliance and holiday and sickness cover all still need handling, but there is nobody to hand them to — so they land on the owner's desk, in the evenings and at weekends.
Shane Smith built Electrical Switchgear Services Ltd from a standing start in 2004 to a 70-person, £20 million engineering business, and still runs it today. In this session he shares what he got wrong, why buying a separate system for each problem made the load heavier rather than lighter, and what he would do differently with hindsight. The specifics differ by sector, but the trap does not: attendees will leave with a clear sense of which parts of their week are genuinely reclaimable and where to start.
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